Experience:0-2 years
Job Title: Reporting Analyst
Location: Bangalore
Education:UG - B.Sc - Computers,B.Tech/B.E.,BCA PG - M.Sc - Computers,M.Tech,MCA
Name of the Company: Sitel India Limited
Job Description:
Possess strong knowledge of I.T. operations and Client and Operational Reporting (COR) Scheduling software
Must have mastered knowledge of operations principles. Must perform continuous analysis of production jobs
Must provide solutions while working with all groups impacted by problems.
Maintain and update departmental documentation.
Ability to document and author solutions that define production processing, problem resolution and process improvements.
Be part of a process to monitor report delivery to all of our internal and external clients globally.
Monitor 24x7 processes that load data from source systems into the Global Data warehouse at ½ hour intervals and ensure timely resolution if any issues arise.
Consistently meet Service Level Agreement of having reports delivered to an internal network directory and/or Business Objects, as well as ensuring various intra-day processes are completed on time.
Ability to grow in a troubleshooting mode to learn to answer questions about discrepancies in reporting output, as well as questions over calculations and data sources for reports.
Desired Profile:
Technical certification in the IT field is highly preferred.
Excellent verbal and written communication skills.
Conscientious, with attention to detail a must.
Must demonstrate strong analytical skills.
Knowledge/Abilities: Knowledge of current technological developments/trends in area of expertise.
Knowledge of computer systems and procedures.
Knowledge of when to escalate and work with the next level for problem resolution.
Applies broad range of knowledge and expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
Ability to analyze and resolve technical problems.
Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
May provide consultation and advice on major implementations ensuring services are not compromised
Ability to work weekends and/or various shift rotations as required.
About the Company:
According to the 2009 Black Book of outsourcing, Sitel is the number one global contact center provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).
Contact:
Address:
Sitel India Limited
4A Logitech Park,
Parke Davis Complex (Main)
Sakinaka, Andheri Kurla Road
Andheri East
MUMBAI,Maharashtra,India 400072
Phone.No:91-22-66435700
Contact Person: Chandra Prakash
Reference ID:001
Email Id: mum.careers@sitel.com
Job Title: Reporting Analyst
Location: Bangalore
Education:UG - B.Sc - Computers,B.Tech/B.E.,BCA PG - M.Sc - Computers,M.Tech,MCA
Name of the Company: Sitel India Limited
Job Description:
Possess strong knowledge of I.T. operations and Client and Operational Reporting (COR) Scheduling software
Must have mastered knowledge of operations principles. Must perform continuous analysis of production jobs
Must provide solutions while working with all groups impacted by problems.
Maintain and update departmental documentation.
Ability to document and author solutions that define production processing, problem resolution and process improvements.
Be part of a process to monitor report delivery to all of our internal and external clients globally.
Monitor 24x7 processes that load data from source systems into the Global Data warehouse at ½ hour intervals and ensure timely resolution if any issues arise.
Consistently meet Service Level Agreement of having reports delivered to an internal network directory and/or Business Objects, as well as ensuring various intra-day processes are completed on time.
Ability to grow in a troubleshooting mode to learn to answer questions about discrepancies in reporting output, as well as questions over calculations and data sources for reports.
Desired Profile:
Technical certification in the IT field is highly preferred.
Excellent verbal and written communication skills.
Conscientious, with attention to detail a must.
Must demonstrate strong analytical skills.
Knowledge/Abilities: Knowledge of current technological developments/trends in area of expertise.
Knowledge of computer systems and procedures.
Knowledge of when to escalate and work with the next level for problem resolution.
Applies broad range of knowledge and expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
Ability to analyze and resolve technical problems.
Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
May provide consultation and advice on major implementations ensuring services are not compromised
Ability to work weekends and/or various shift rotations as required.
About the Company:
According to the 2009 Black Book of outsourcing, Sitel is the number one global contact center provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).
Contact:
Address:
Sitel India Limited
4A Logitech Park,
Parke Davis Complex (Main)
Sakinaka, Andheri Kurla Road
Andheri East
MUMBAI,Maharashtra,India 400072
Phone.No:91-22-66435700
Contact Person: Chandra Prakash
Reference ID:001
Email Id: mum.careers@sitel.com
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